# Taking bookings for your pitches — LEKKIN help

> Open a pitch to the public, set what it costs, and let people book and pay for it without ringing anyone.

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# Taking bookings for your pitches

Club HubClub admins and secretaries6 min read

From an empty calendar to somebody booking and paying for your 3G on a Tuesday evening, without ringing anybody.

## Before you start

You’ll need **facility booking** on your subscription (**what you pay for**), and a bank account to be paid into. If your club hasn’t got it yet, you can [try it free for 30 days](/help/subscription/trying-facility-booking-free/) with no card — everything below works during the trial. The money goes **straight to your club** — we’re never in the middle of it and take no cut of what you charge.

## 1\. Add your ground and pitches

In **Facilities**, open **Venues** (in **More** on a phone) and press **Add a ground** in the bottom corner. Give it a postcode and the ground’s page shows it on a map. Then open the ground and press the **Add facility** tile for each pitch on it. See [Setting up your ground and pitches](/help/facility/your-ground-and-pitches/). A “pitch” is anything you let separately, so a 3G that splits into two halves is two pitches if you let them separately, and one if you don’t.

## 2\. Say when it’s open

The rest is set in **Facilities** too. Open **Booking hours** (in **More** on a phone) and make named sets of opening times, cut into slots (such as **7-a-side, hourly**). Then give each pitch one: open the pitch from its ground in **Venues** and press **Change booking rules**. Pitches with the same rules share a set. Days that are different go under **Closures and one-off changes** on the **Pitches** tab.

These are the times you’ll _let_ the ground, not the times you use it yourselves. Your own training and fixtures are booked in regardless. A pitch with no booking hours can’t be booked from outside the club.

## 3\. Set what it costs

Under **What your pitches cost**, give the club a price per hour (a booking costs it for as long as it lasts). If you charge more at peak, or less off it, switch on **Prices that change by time**: you give a price for high demand, standard and low demand, and mark each set of booking hours with its demand. Every set starts on standard. They apply to every pitch, unless a pitch sets its own in its booking rules. A pitch with no rate can still be requested — it just can’t be paid for online, so you’ll settle it yourselves.

## 4\. Decide how requests are answered

Under **Approving requests**:

-   **Someone at the club decides** (the default). A request appears in your queue and holds nothing until you say yes.
-   **Automatically, when they pay.** Paying is the approval. The slot is held for ten minutes while they pay, so two people can’t buy the same hour.

![The Approving requests settings: “How are requests approved?” set to Someone at the club decides, 48 hours to pay after you approve, and a timeline showing an unpaid approval being cancelled two days later](/help/club/taking-pitch-bookings-1.jpg)

Start with approvals. You can switch once you trust the calendar, and it’s the safer way round while you’re learning what people ask for.

## 5\. Open it to the public

Nothing is public until you say so. **Can the public book your pitches?** in **Pitch settings** is the club’s default. To set one pitch differently, open the pitch in **Facilities** and press **Booking settings**, then choose **Yes**, **No** or **Use the club’s default** under **Can the public book it?** Plenty of clubs open the 3G and keep the show pitch private. Editing the pitch under **Venues** changes what the ground is, never whether it is let.

Then put the booking page on your own website. There’s a snippet to paste in: in Facilities, open **Your website**. It needs no login and shows only free times, never who booked what.

## What people see

A visitor sees when a pitch is free and what a slot costs, picks a time, and pays by card. They never see who else booked, or anything about your club’s money. You get told when a booking is paid for, and when a card is declined.

## If somebody doesn’t pay

Set how long they get. Past that, the booking stops holding its slot so the time can be let again. You can set **Remind you after** so the club is reminded first. An unpaid booking never quietly blocks a Saturday for ever.

Still stuck? [Tell us what you were trying to do](/contact/).