# Cancelling and refunds — LEKKIN

> How to stop a paid add-on, what you are credited, and what happens to what you already created with it.

# Cancelling and refunds

Last updated 3 November 2026

## Stopping a paid add-on

You can stop any paid add-on yourself, from inside the app, at any time. There is no minimum term, no notice period and nothing to email us about.

It takes effect **immediately**, and you are credited for the part of the month you have not used. The credit is applied to your account rather than paid back to a card.

## What does not change when you stop

-   **What you already created with the add-on stays.** Stopping it stops you starting anything new with it. Nothing you made with it is deleted, and you can still manage it and see it through — including taking payments you are already owed.
-   **Your club’s data stays** — teams, players, fixtures, and the record of what you did with the add-on.
-   **The football platform stays.** Clubs, teams, players and guardians, fixtures, availability and match recording are free and are not part of what you stopped.

Nothing else about your club changes, and you can add the add-on back whenever you like — at the price it is advertised at then.

## If a cancellation cannot be completed

Occasionally the payment provider refuses a change. When that happens **nothing changes at all**: you keep the add-on and you keep being charged for it, and the app tells you so rather than reporting a success. That is deliberate — losing the feature while still paying for it would be the worse outcome. Try again, or contact us and we will sort it out.

## Refunds

Beyond the automatic credit above, we will refund a charge that was taken in error, or where the paid service was unavailable for a sustained period. Ask us and we will look at it properly.

We do not generally refund a month that has been used, because stopping is immediate and self-serve — there is no need to wait for a renewal and then ask.

## Money your club takes

Payments made to your club settle to **your club’s own Stripe account** and never pass through us. Refunding one is therefore yours to do, through that account, and on whatever terms you offer. We are not a party to that contract and cannot refund it for you.

## If we end the service

If we stop providing a paid add-on, we refund the unused part of what you have paid, and we give you notice and an export of your data first.

## Asking

[hello@lekkin.com](mailto:hello@lekkin.com) — tell us the club and what happened, and we will reply.