Cancelling and refunds

Stopping a paid add-on

You can stop any paid add-on yourself, from inside the app, at any time. There is no minimum term, no notice period and nothing to email us about.

It takes effect immediately, and you are credited for the part of the month you have not used. The credit is applied to your account rather than paid back to a card.

What does not change when you stop

• What you already created with the add-on stays. Stopping it stops you starting anything new with it. Nothing you made with it is deleted, and you can still manage it and see it through — including taking payments you are already owed.
• Your club’s data stays — teams, players, fixtures, and the record of what you did with the add-on.
• The football platform stays. Clubs, teams, players and guardians, fixtures, availability and match recording are free and are not part of what you stopped.

Nothing else about your club changes, and you can add the add-on back whenever you like — at the price it is advertised at then.

If a cancellation cannot be completed

Occasionally the payment provider refuses a change. When that happens nothing changes at all: you keep the add-on and you keep being charged for it, and the app tells you so rather than reporting a success. That is deliberate — losing the feature while still paying for it would be the worse outcome. Try again, or contact us and we will sort it out.

Refunds

Beyond the automatic credit above, we will refund a charge that was taken in error, or where the paid service was unavailable for a sustained period. Ask us and we will look at it properly.

We do not generally refund a month that has been used, because stopping is immediate and self-serve — there is no need to wait for a renewal and then ask.

Money your club takes

Payments made to your club settle to your club’s own Stripe account and never pass through us. Refunding one is therefore yours to do, through that account, and on whatever terms you offer. We are not a party to that contract and cannot refund it for you.

If we end the service

If we stop providing a paid add-on, we refund the unused part of what you have paid, and we give you notice and an export of your data first.

Asking

hello@lekkin.com — tell us the club and what happened, and we will reply.