Asking your squad for money
Team Hub lets you collect from your own squad without going through the treasurer. Pick an amount, tick who was there, done.
Asking for a payment
Open Payments and tap Ask for a payment (the button in the bottom corner), or do it from the match itself. Asking from Payments, you can still say which match it’s for: choose it under For a match, and it’s attributed to that game, as it is from the match page. Payments is in the menu once your club has connected its Stripe account in the Club Hub; until then there’s nobody to pay.
- Pick a preset if your club has set them up — “Training fee £3”, “Match subs £5” — or type any amount. Asking from a match, the club’s match template is filled in for you; from a training session, its session one. You can still change it.
- Say what it’s for. This is what the players and parents see, so “Tuesday training” beats “Payment”.
- Tick who’s paying. Everybody is ticked already, because usually it’s the whole squad. Untick the two who weren’t there. If you’re asking from a match or session where somebody has already taken the register, only the players marked came or late are ticked.
The total is shown as you go — £3 × 14 is the number your treasurer will ask you for.
You don’t need anybody’s approval. It’s your squad and your club’s money, and waiting for a decision would make it useless on the night you need it.
Everyone you ask is told, by email and in their app (or their guardian is): what it’s for, how much and when it’s due.
Doing it from the match
Open a game and scroll to Match payments. Asking from here attaches the charge to that match, which is worth doing: it turns “why do I owe £5?” into “you played on the 15th”, and it’s what makes the next bit work.
Asking again
Once you’ve asked for a match, the button says Ask again, and it doesn’t ask anybody twice:
- Still to pay: they’re sent a reminder, and nothing new is charged.
- Not asked yet, like a late addition to the team sheet: they’re asked for the same thing.
- Paid: left alone.
Untick anyone you’d rather not chase, and the button says what it’ll do: “Remind 3 and ask 1”. Each person is reminded at most once a day, so pressing it twice sends nothing the second time. If you really do want a second, separate payment for the same match, choose Ask for something else.
Who has paid
On the match, Match payments lists everybody who was charged for that game, unpaid first, with a running “9 of 11 paid”. It’s under the team sheet, because it’s the same list of people and you’re already looking at it.
For everything else, Payments lists your payment requests, newest first. There’s one row per request, not one per player: “Match fee · v Parkside Athletic, 13 Sept” is one row saying 3 of 11 still to pay. Tap it to see who has and hasn’t paid, with the people you need to chase at the top and how overdue each of them is.
Requests from the club show up too, like monthly subs or kit, but only your squad’s share of them. “Kit and registration” for the whole club reads as “2 of 16 still to pay” in your app, and never names anybody from another team.
At the top, Still to come in and Behind are for your whole squad, not just the requests on screen. Choose Only with something owed to hide the requests everyone has paid.
“Behind” is not the same as “unpaid”. Somebody paying by Direct Debit takes a few days to clear, and during those days they’ve done nothing wrong. They show as Payment on its way, and they’re left out of the behind count: chasing someone who paid on Monday is worse than not chasing at all. Behind counts people, so someone who owes for two matches is one person to chase.
Recording cash and writing off
Tap somebody’s card on a request to open the payment: who it’s for, what it’s for, when it was requested and when it’s due, the amount, what’s been paid and what’s left, and every payment made against it.
- Record a payment when they’ve paid you: the cash at training, a bank transfer you’ve seen. The amount starts at what’s left, and you can change it for a part payment. It doesn’t charge anybody.
- Write off when somebody shouldn’t be asked: injured all month, charged by mistake. You have to give a reason, and whoever looks at the charge later sees it, the player or their guardian included. It doesn’t refund anything already paid. Changed your mind? The same payment offers Put back, with a reason too.
- Remove a payment you entered by mistake. Nobody is refunded; the charge is just owed again.
You can open a payment from a player’s own page too: Find a person on Payments.
Several people at once
Took subs from the whole squad? On a request’s page, everyone who still owes has a tick box. Tick one, and from then on tapping anywhere on another person ticks them too. Select all ticks everyone who still owes.
Then press the button in the bottom corner, now Act on several, and choose:
- Record as paid: each person’s full outstanding amount, with one method and one date for everyone. For a part payment, open that person’s card instead.
- Write off: one reason for all of them.
You’re asked to confirm first, with the number of people and the total: “Record £15.00 from 5 people as paid by cash?”. Each person is then dealt with on their own, so if somebody had paid online in the meantime the rest still go through, and the page says who: “4 recorded; 1 had already been paid (Sam Lee).”
Fines for cards
When a player is booked or sent off, Team Hub works out what the card costs as soon as the result is in, and lists it at the top of People, under any suspension:
- What the County FA charges (or the league, if it sets its own): the fee for each card, the fine for a sending-off, and the fine when a caution total brings a ban. The competition’s rules set the amounts, and the competition’s About page shows them. The club collects it from the player and pays it on when asked.
- Your club’s own fine, if it fines its players for cards. The club sets an amount for a yellow and a red; your team can set its own under Configure → Settings → Fines for cards, or none.
Nobody is asked to pay until you choose. For each fine:
- Ask for payment sends it to the player, or their guardian, like any other payment, named as a fine for that card;
- Don’t ask, saying why: an appeal, the club paying it, a first booking you let go.
Once a County FA fine has been paid, tap Paid on when you’ve passed it on, so the club knows it’s settled. If a card is removed after you’ve asked for its fine, the fine says so: write the payment off under Payments.
Who can do what
- Team managers and team management can ask, record, write off and remove, for their own squad only. Club admins and secretaries can do the same in the Club Hub.
- You see your own team, not the club. Who else at the club is behind is the club’s business.
- Money paid online goes straight to the club. A cash or transfer payment you record is your word that it arrived, so the club can see who entered it.