Finding out who can play
Ask the squad, chase the ones who haven't answered, and see the whole picture in one list instead of a group chat.
Where people answer
Players, and guardians acting for them, say whether they can make a match or a session in the Player Hub. Where a player has a guardian recorded, it’s the guardian who answers and is contacted.
That’s worth knowing: an adult player with nobody recorded is contacted directly. It follows who’s recorded as acting for whom, not anybody’s age.
Reading the answers
On Matches → Fixtures, open a match that hasn’t been played yet, press Get set and choose Who can play. For a session, open it from Events and look under Who can make it.
Each person is Yes, Maybe or No, or hasn’t answered. The top of the list counts how many are available, maybe and out.
Not answered is the useful one. It’s the list to chase, and it’s deliberately not counted as a no.
A small + beside a name means they’re injured today. You can still ask them: if they say yes, they’re asked whether they’ve recovered, and saying so clears the +.
A player suspended for the match shows only Suspended, with how many matches are left, instead of Yes, Maybe and No. If you know the suspension doesn’t apply to this game, press Ask them anyway: you’re warned what playing a suspended player can mean, and then their answers come back for this match.
A small yellow card beside a name means they’re one booking from a ban: one more caution in this competition before its cut-off date suspends them. On a computer, point at it to see how many cautions they have and the date.
Chasing
For a match or a session, press Ask the … who haven’t answered. It only goes to people who haven’t answered (and, for a match, never to anyone suspended for it, unless you chose Ask them anyway), rather than messaging everybody — people stop reading a sender who contacts them about things they’ve already dealt with. You can press it again later: it asks them again in the app, but doesn’t email anybody twice about the same game or session.
The message comes from your team, by name: Riverside FC Under 12s would like to know whether you can make Training on Tuesday 11 November at 18:00.
When everybody has answered, the button says Everyone has answered. Once a session has started, the button goes.
Asking automatically
We can ask your squad for you. In Configure → Settings, under Asking who can make it, choose how many days before each game, each training session and every other session they’re asked: 1, 2, 3, 5, 7 or 14 days. Then choose the time under Ask at, from 06:00 to 21:00; it’s one time for all three, and it’s 09:00 until you change it. It goes to the same people the button would ask, and nobody is emailed twice however they were asked. Leave one on Don’t ask automatically and you ask by hand.
It isn’t sent for a session set not to ask who can make it, or for anything called off. If a game or session moves after the squad was asked, they’re told it moved, and aren’t asked a second time.
New teams are asked about this when they first choose what the team uses.
Messages with an answer
A player, or their guardian, can send a message with their answer, like Away with school, back for Saturday. It shows under their name, and the team’s manager and coaches are told in their notifications, which open the game’s or session’s list.
Press Reply beside a message to answer it. Before you send anything, it tells you who the reply goes to: the player’s guardians, or the player if they have none, and the team’s other manager and coaches. Your reply goes to a group for that player, with the game and their message quoted at the top, and Open takes you to it. Every reply about that player goes into the same group all season. The club’s welfare officer can see it, as with every group. A secretary can see the messages but can’t reply.
Answering for somebody
If somebody tells you at training, press Yes, Maybe or No beside their name yourself, and Add note if it helps. It’s stored the same way — the point is the list being right, not who typed it.
If a session moves
If its date or time changes, the answers are cleared and the squad is told to answer again — see putting training in the calendar. Somebody who could make Tuesday hasn’t agreed to Thursday.